Statement of Policy
A Plus Business Centre (“A Plus”) pledges to comply with the requirements of the Personal Data (Privacy) Ordinance (Cap.486) of the Laws of Hong Kong. In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality.
When we collect personal data from individuals, we will provide them with a Personal Information Collection Statement (“PICS”) on or before the collection in an appropriate format and manner.
Collection of Information
You may be invited to provide your personal data when you visit A Plus website or when you order our services for different purposes. If you are under the age of 18, you should obtain consent from your parent or guardian before you provide the A Plus with your personal data.
Statement of Practice
Your personal information collected and held by us will be used for the purpose of processing your bookings, enquiries, or A Plus’s event invitation.
We will not provide your personal data to third parties for direct marketing or other unrelated purposes without your consent.
Kinds of Personal Data Held
Your personal details, including names, contact information, company information are collected and held by A Plus. They are contained in:
Booking enquiry records, which include records containing information collected from you in connection with booking enquiries;
General enquiry records, which include name and contact information collected from individuals;
A Plus’s event invitation records, which include name, company names, job positions and contact information; and
Guest Visit Form records, which include name and contact number.
Main Purposes of Keeping Personal Data
Personal data held in:
Booking enquiry records are kept for the purposes of responding to and processing booking enquiries and taking follow-up action;
General enquiry records are kept for responding to enquiries from individuals of the public;
A Plus’s event invitation records are kept for the purpose of updating the guest database, responding to guests’ reply and processing the invitation, and taking follow-up action; and
Guest Visit Form records are kept for 31 days according to Prevention and Control of Disease (Requirements and Directions) (Business and Premises) Regulation (Cap.599F).
Information Collected When You Visit Our Websites
When you visit this website, we may use cookie files to store and track information about your location, IP address, browser type, domain name and access time of managing and improving the design of the website.
Accuracy of Information
You may be requested to provide to A Plus certain personal data (particularly relating to your contact information) for specific services. If you fail to provide updated information as requested for each specific service, the provision of such services by A Plus may be affected.
Statistics on visitors to our websites
When you visit our website we will record your visit only as a “hit”. The webserver makes a record of your visit that includes your IP addresses (and domain names), the types and configurations of browsers, language settings, geo-locations, operating systems, previous sites visited, and time/durations and the pages visited (visitor data). We use the visitor data for the purpose of maintaining and improving our websites such as to determine the optimal screen resolution, which pages have been most frequently visited etc. We use such data only for website enhancement and optimisation purposes. We do not use, and have no intention to use the visitor data to personally identify anyone.
A Plus’s email marketing solution system is developed and maintained by a third-party service provider. The third-party service provider may access to personal data stored in the system without identification of the data subject.
A Plus’s websites are developed and maintained by in-house staff and a local third-party service provider.
A Plus’s Premium Wi-Fi service is developed and provided by a third-party service provider. The payment processing is handled by a third party digital payment service provider. The personal information and credit card information are collected and retained by the third party service providers.
All A Plus service providers are bound by contractual duty to keep confidential any data they come into contact with against unauthorised access, use and retention.
Our Commitment to Personal Data Security
A Plus takes appropriate steps to protect the personal data we hold against loss, unauthorised access, use, modification or disclosure.
To prevent unauthorized access and ensure the correct use of the personal information we collect, A Plus has implemented appropriate physical, technical, and administrative measures to safeguard and secure the personal data we collect.
We use industry standard practices to protect the personal information we collect. For example, we use encryption, firewalls and Secure Socket Layer (SSL) technology to protect in transmission the personal data we collect online.
Notwithstanding the foregoing, no data transmission over the Internet or any other public network can be guaranteed to be completely secure, and privacy cannot be assured in your communication with us.
Disclosure of Personal Data
The personal information we collect about you will not be disclosed by us to any other party without your prior consent.
Where permitted by applicable local law, we may also disclose your personal data to third parties: (i) when required by law, by court order, or in response to a search warrant or other legally valid inquiry; (ii) to an investigative body; (iii) to enforce our agreements with you; (iv) with your express consent, or, (v) pursuant to our good faith belief that disclosure is required by law or otherwise necessary to the establishment of legal claims or defences, to obtain legal advice, to exercise and defend our legal rights, to protect our rights or property and those of our subsidiaries or associated companies, or to protect the life, body or property of an individual. This also applies when we have reason to believe that disclosing the personal data is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
Retention of Information
A Plus will retain your personal data collected for a period no longer than necessary for the fulfillment of the purposes for which it is or is to be used. Different retention periods apply to the various kinds of personal data collected and held by A Plus. The above is subject to any legal, statutory, regulatory or accounting requirements.
Third Party Websites
Notice on Direct Marketing
Occasionally, we may use your personal data (including your name and contact details) to send you marketing communications such as emails containing news, offers, promotions and joint marketing offers.
We cannot use your personal data unless we have received your consent or indication of no objection.
You can opt-out from receiving marketing communications at any time, free of charge, by writing to at email@example.com
Access and Correction of Information and Withdrawal of Consent
You have the right to request in writing to us at firstname.lastname@example.org :
- for access to your personal data held by A Plus (if any);
- require A Plus to correct your personal data that is inaccurate (if any); and
- withdraw your consent to the use of your personal data (such withdrawal may, however, affect our services to you).
All such requests will be handled promptly in accordance with the requirements of the Personal Data (Privacy) Ordinance, at free of charge.
If you do not agree to the use of these cookies, you can amend settings for your browser at any time. More information about cookie setting is available at www.allaboutcookies.org. Please note that some of the services will not function properly if cookies are disabled, for example, submission of an Enquiry Form or subscription of e-newsletter.
Cookies are alphanumeric identifiers that we transfer to your computers, mobile phones or other devices through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate the Websites and enable a better browsing experience. Cookies include anonymous unique identifiers, however, are not used to collect any personal information. In other words, it does not have the function of identifying an individual user of the Websites. Cookies are used by the Websites to collect statistics about the number of visits of users to the Websites and the users’ preference of websites and online services offered on the Websites.
We may also engage third parties to track and analyse non-personally identifiable data from the Websites. We use the data collected by such third parties to help us administer and improve the quality of the Websites and to analyse usage of the same. Such third parties may combine the information that we provide about you with other information that they have collected. You can edit your browser settings to disable cookies but if you do so, you may not be able to use some of the functions of the Websites, such as saving your preferences in using the Websites and accessing some online services on the Websites.
We may also collect information regarding your IP address, browser, type, domain name and access time. This information is used for Websites’ research purposes. This is unrelated to and separate from your personal data. In rare instances, IP addresses may be used to assist in deterring and/or preventing abusive or criminal activity on the Websites.
What types of cookies does the Websites use?
We describe the categories of cookies the Websites and its affiliates and its contractors use below.
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our sites. They help us know which pages are the most and least popular and see how visitors move around the sites. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our sites.
Cookies used: Google Analytics
Please visit here to know more about Google Analytics.
You may opt out of tracking by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout?hl=en-GB.
These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these functionalities may not function properly, for example, submission of an Enquiry Form or subscription of e-newsletter.
Cookies used: Google reCAPTCHA
Please visit here to know more about Google reCAPTCHA.
HTML email web beacons
Our emails may contain a single, campaign-unique “web beacon pixel” to tell us whether our emails are opened and verify any clicks through to links within the email. We may use this information for purposes including determining which of our emails are more interesting to you, to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email.
Use of IP addresses and web logs
We may also use your IP address and browser type to help diagnose problems with our server, to administer our Websites and to improve the service we offer to you. An IP address is a numeric code that identifies your computer on the internet. Your IP address might also be used to gather broad demographic information.
We may perform IP lookups to determine which domain you are coming from (e.g. google.com) to more accurately gauge our users’ demographics.
If there is any inconsistency or conflict between the English and Chinese versions of this Statement, the English version shall prevail.